General Terms & Conditions

Please take a moment to read our terms and conditions.

Quotations

  1. Quotations submitted according to project specifications will remain valid for a period of 21 days from quote date. If this 21 day period lapses without client approval, or without requests for alterations or extensions by the client, the quote will expire. Thereafter, R-Technologies (Labmin Laboratory Information Management System) may amend the quote according to our current rates.
  2. All quotations are submitted on the condition that all content, text, images and relevant information will be supplied by the client to R-Technologies (Labmin Laboratory Information Management System), unless otherwise agreed upon. Amendments can be made to the quotation within the 21 days of the original quote date; however each new quote submitted will have the effect of completely overriding its preceding quote.
  3. As all quotations are carefully considered in light of each projects specific technical requirements, R-Technologies (Labmin Laboratory Information Management System) reserves the right to amend any quote should the projects specifications change, or if it becomes clear that the projects specifications where not communicated in a reasonably clear and correct manner by the client to, R-Technologies (Labmin Laboratory Information Management System) at the outset of the project.
  4. In the event that a client is unable to provide a detailed project specifications document, , R-Technologies (Labmin Laboratory Information Management System) reserves the right to quote and bill for the initial research and planning needed to outline the exact specifications and technical requirements necessary to complete the project as required by the client. Such research and planning shall be billed according to our standard hourly rate.
  5. R-Technologies (Labmin Laboratory Information Management System) reserve the right to quote & bill for project management. Such project management shall be billed according to our standard hourly rate.
  6. To formally accept a quotation by R-Technologies (Labmin Laboratory Information Management System), the quote must be signed and dated by the client and returned to R-Technologies (Labmin Laboratory Information Management System) via email. No project will commence unless its formal acceptance of the quote is received by ,R-Technologies (Labmin Laboratory Information Management System) within the 21 day period as specified in point 1.

Deposit and Placement of Order

  1. The deposit as negotiated of the total quoted amount becomes due immediately once the quote is formally accepted and once a tax invoice has been sent to the client. R-Technologies (Labmin Laboratory Information Management System) accept cash deposits, electronic transfers. R-Technologies (Labmin Laboratory Information Management System) do not accept payment by cheque.
  2. No project shall commence until the deposit as negotiated has been made and confirmed. Should a client cause a delay in the commencement of the project by failing to make deposit within a reasonable time period, R-Technologies (Labmin Laboratory Information Management System) accepts no responsibility should the deadline of the project not be met.

Project Phases

  1. Each phase of a project requires formal written approval, or sign off, by the client. R-Technologies (Labmin Laboratory Information Management System) will not proceed with a project phase unless such written approval has been received by the client for the preceding phase. R-Technologies (Labmin Laboratory Information Management System) reserves the right to place a project on hold until such approval is given, and accepts no responsibility should the deadline of the project not be met as a result of this.
  2. Alterations and additions may be requested at any time, during any phase of the development of a project. R-Technologies (Labmin Laboratory Information Management System) will determine whether or not such alterations and additions fall within the scope of the original project brief and specifications. If they do not, R-Technologies (Labmin Laboratory Information Management System) reserves the right to quote and bill for such alterations and additions, over and above the original quoted amount, according to our standard hourly rate. In the event of this happening, R-Technologies (Labmin Laboratory Information Management System) will need to receive approval from the client, before any development commences.
  3. It remains the sole responsibility of the client to provide a project brief, and or, specifications document which is detailed, accurate, and clear and which sufficiently outlines the projects development requirements. R-Technologies (Labmin Laboratory Information Management System) accept no responsibility for any misunderstandings arising from a poorly drafted specifications document. Further, R-Technologies (Labmin Laboratory Information Management System) reserve the right to charged additionally for any extra development time incurred as a result.

Hosting

  1. It must be stated that R-Technologies (Labmin Laboratory Information Management System) does not provide web hosting services of any kind. Should a client request assistance with their hosting service provider, R-Technologies (Labmin Laboratory Information Management System) reserves the right to bill for any such assistance provided. Further, R-Technologies (Labmin Laboratory Information Management System) reserve the right to make use of a hosting provider of its choice.
  2. In the event that a client’s system should experience technical difficulty, or downtime, and the source of such difficulty is found with the client’s hosting provider, R-Technologies (Labmin Laboratory Information Management System)accepts no responsibility and shall not be held liable for any financial loss suffered by the client as a result.
  3. It is expected that the client, and the client’s hosting provider will co-operate fully with R-Technologies (Labmin Laboratory Information Management System) to complete the project successfully. It is expected that the client, and or, hosting provider shall provide the correct FTP details to R-Technologies (Labmin Laboratory Information Management System) to successfully complete the project.
  4. R-Technologies (Labmin Laboratory Information Management System)shall under no circumstances provide FTP, database, login or any other confidential information, unless it is specifically requested in writing, by an authorized representative, via the authorizing email address or account.

Disclaimer for Liability

The client shall have no claim against R-Technologies (Labmin Laboratory Information Management System) and the client hereby indemnifies and holds R-Technologies (Labmin Laboratory Information Management System) free from liability in respect of any loss, damage or cost caused by or arising from:

  1. any fact or circumstances beyond the reasonable control of R-Technologies (Labmin Laboratory Information Management System); or
  2. any downtime, outage, interruption in or unavailability of any of the services or the R-Technologies (Labmin Laboratory Information Management System) network infrastructure as a result of or attributable to any of the following causes:
    1. software or hardware service, repairs, maintenance, upgrades, modification, alterations, replacement or relocation of premises;
    2. the non-performance or unavailability, of whatever nature and howsoever arising of any of the services provided by Telkom (including, but not limited to, line failure) or in any international services or remote mail servers;
    3. the non-performance or unavailability, of whatever nature and howsoever arising, of external communications networks to which the client’s server or the R-Technologies (Labmin Laboratory Information Management System) network is connected;
    4. the service, repairs, maintenance, upgrades, modification, alterations or replacement of any hardware forming part of the client’s services or any faults or defects of whatever nature in such hardware;
  3. any infringement of the client’s rights of privacy and/or any other like rights (including those of any other person or entity), arising from the services provided in terms of this agreement;
  4. any breach of security by any third party or any breach of confidentiality by a third party or otherwise arising from any access howsoever obtained by a third party to the client’s information, data or content;
  5. the damage, contamination or corruption of any kind of the client’s data, material, information and/or content howsoever occasioned;
  6. any service, repairs, maintenance, upgrades, modification, alterations, replacement or work of any nature done on the client’s hardware, software or systems by any party other R-Technologies (Labmin Laboratory Information Management System);
  7. without limiting the foregoing, any fact, cause or circumstances whatsoever and howsoever arising if R-Technologies (Labmin Laboratory Information Management System) has substantially performed its obligations under this agreement.

Notwithstanding anything to the contrary contained in this agreement or in any addendum or annexure to this agreement, the client shall have no claim against R-Technologies (Labmin Laboratory Information Management System) and the client hereby indemnifies and holds R-Technologies (Labmin Laboratory Information Management System) free from liability in respect of any loss, damage or cost which is indirect, consequential or incidental in nature.

R-Technologies (Labmin Laboratory Information Management System) reserves the right to take whatever action it deems necessary at any time to preserve the security and reliable operation of the R-Technologies (Labmin Laboratory Information Management System)network and the client undertakes that it will not do or permit anything to be done which will compromise the security of the R-Technologies (Labmin Laboratory Information Management System) network.

Although R-Technologies (Labmin Laboratory Information Management System) shall use reasonable endeavors to provide disaster recovery, R-Technologies (Labmin Laboratory Information Management System) does not specify any recovery time, nor shall R-Technologies (Labmin Laboratory Information Management System) be liable for any loss or damage of whatever nature incurred or suffered by the client from any cause whatsoever as a result of R-Technologies (Labmin Laboratory Information Management System) failure to provide, or delay in providing, or providing only partial, disaster recovery. The client is accordingly advised to make back-ups of its data. Nothing contained in this paragraph should be construed as a representation that any back-ups of data implemented by client will be successful or in any way will avoid disaster.

Maintenance and repair

R-Technologies (Labmin Laboratory Information Management System) may temporarily suspend its obligations in terms of this agreement in order to service, repair, maintain, upgrade, modify, alter, replace or improve any of R-Technologies (Labmin Laboratory Information Management System) services. Where the circumstances permit, R-Technologies (Labmin Laboratory Information Management System) shall use its best endeavors to provide prior notice of any such suspension to the client. The client shall not be entitled to any set-off, discount, refund or other credit in respect of any such suspension of service nor in respect of any suspension that is beyond R-Technologies (Labmin Laboratory Information Management System) control.

Intellectual Property

All intellectual property rights vested in or owned by a party or held by a party under any licensing agreement with any independent third party (including, but not limited to, intellectual property rights obtained or developed by a party after commencement of this agreement), shall be and remain the sole property of such party and the relevant licensor’s respectively.

The client shall not be entitled to use any of the trademarks, logos, brand names, domain names or other marks (collectively referred to herein as “marks”) of R-Technologies (Labmin Laboratory Information Management System)without the prior written approval of R-Technologies (Labmin Laboratory Information Management System) . The client hereby grants R-Technologies (Labmin Information Management System) a non-exclusive license to use the client’s marks but only to the extent necessary or required by R-Technologies (Labmin Laboratory Information Management System) to exercise its rights or fulfill its obligations under this agreement.

Other than specifically provided in this agreement, R-Technologies (Labmin Laboratory Information Management System) shall wholly and exclusively retain all existing, and become the exclusive and unencumbered owner of all, intellectual property right(s) employed in or otherwise related to the R-Technologies (Labmin Laboratory Information Management System) network infrastructure, the R-Technologies (Labmin Laboratory Information Management System) e-commerce network infrastructure , R-Technologies (Labmin Laboratory Information Management System)business and the provision of any of the services in terms of this agreement.